Tele Sales Executive
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Job Description:
We Are Looking To Hire An Experienced, Customer-Oriented Telesales Executive To Utilize Outbound And Inbound Telephone Calls To Achieve Sales Targets.
The Telesales Executive’s Responsibilities Include Cross-Selling Or Up-Selling Our Products Where Possible, Receiving Incoming Telephone Calls And Assisting With
Customer Inquiries, As Well As Maintaining An Accurate Record Of All Calls Made And Received. You Should Also Be Able To Liaise With The Appropriate Departments To
Resolve Customer Complaints.
Roles and Responsibilities:
- Calling Potential And Existing Customers To Persuade Them To Purchase Company Products And Services
- Accurately Recording Details Of Customer's Purchase Orders
- Processing All Customer Purchases Accordingly
- Generating Promising Leads/Appointment For The Outside Sales Team To Pursue
- Managing Customer Accounts By Ensuring That Existing Customers Remain Satisfied With Company Products And Services
- Using Sales Scripts Proffered By The Company To Drive Sales And Respond To Customer Rejections
- Developing In-Depth Knowledge Of Customer Products And Services To Make Suitable Recommendations Based On Customers' Needs And Preferences
- Continually Meeting Or Exceeding Daily And Monthly Targets With Respect To Call Volume And Sales Telesales Executive
Skills & Qualification:
- High School Diploma Or GED
- Bachelor's Or Associate's Degree In Marketing, Communications, Business
Administration, Or Related Field Is Preferred
- Proven Experience Working As A Telesales Executive
- Proficiency In All Microsoft Office Applications
- The Ability To Follow Scripts
- Strong Negotiation And Consultative Sales Skills
- Excellent Organizational And Problem-Solving Skills
- Effective Communication Skills
- Exceptional Customer Service Skills
* B2B/B2C experience would be an added advantage.
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