1. Introduction

Vyavsaay Digiworld Pvt Ltd ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal data collected through the vEdge - Calling & CRM App ("App"). This Privacy Policy explains how we collect, use, and store your information. By using the App, you consent to the data practices outlined in this policy.

2. Information We Collect

We collect the following types of data when you use the App:

• User Account Information: Name, email, phone number, and business details required for registration.
• Call Log Data:
  • The App does not access call logs continuously or store entire call history.
  • After a call is initiated via the Click-to-Call button in the App, and once it is disconnected, the App retrieves the latest entry from the device’s call log that matches the dialed number.
  • Only the call duration from that specific entry is extracted and stored in the CRM for accurate telesales tracking.
  • The App does not modify, delete, or share call logs beyond this specific purpose.
• CRM Data: Leads and customer records entered into the App. Users may edit lead details where permitted but cannot delete stored data.
• Device Information: Details such as operating system and network type to ensure the App functions properly.
• Usage Data: Interaction logs and analytics to improve performance.

3. How We Use Your Data

We use collected data for the following purposes:

• To manage and improve the App’s functionality.
• To provide telesales tracking and CRM services.
• To ensure compliance with applicable regulations.
• To offer customer support and resolve issues.
• To analyze usage trends and enhance user experience.

4. Data Sharing & Security

• We do not sell, rent, or share your call log data or CRM information with third parties for marketing purposes.
• Data is stored securely on our servers with industry-standard encryption and access controls.
• User information is only accessible to authorized personnel as per business needs.

5. User Control & Data Retention

• Users can update or edit specific lead information within permitted fields.
• Users cannot delete stored leads, call logs, or CRM records.
• Data is retained only as long as necessary for business operations and legal compliance.

6. Third-Party Services

• The App may integrate with third-party services for analytics, authentication, and payment processing.
• These third-party services operate under their own privacy policies, and we recommend reviewing them separately.

7. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be communicated through the App or our website.

8. Governing Law & Contact

This Privacy Policy is governed by the laws of India. If you have any questions or concerns, please contact us at: [vedge@vyavsaay.com].

By using the App, you acknowledge that you have read, understood, and agree to this Privacy Policy.