Telesales Executive

Job description

As a Telesales Executive at Vyavsaay, you will speak with prospective and existing business customers to understand their requirements and introduce suitable solutions across websites, mobile apps, CRM/ERP, custom software, SEO, paid campaigns and digital marketing. You will qualify leads, explain the value of our services clearly, schedule meetings or demos for the sales team, follow up on active opportunities and maintain accurate records of every interaction. The role requires a consultative approach—understanding the customer first and recommending the right next step instead of relying only on scripted calling.

Roles & responsibilities

• Make outbound calls and respond to inbound enquiries from businesses across India.
• Understand each prospect’s business, current digital presence, requirements, budget intent and decision timeline.
• Explain Vyavsaay’s technology and digital marketing services in a simple, relevant and convincing manner.
• Qualify genuine opportunities and schedule meetings, consultations or demos for the appropriate sales team member.
• Follow up consistently on warm leads, proposals, pending decisions and previously contacted prospects.
• Maintain accurate call notes, lead status, follow-up dates and customer information in the company’s CRM or sales system.
• Cross-sell or up-sell relevant services to existing customers when there is a genuine business need.
• Coordinate with sales, marketing and technical teams when a prospect needs deeper product or service information.
• Handle common objections professionally and build trust without making unrealistic commitments.
• Work toward daily activity goals and monthly sales or qualified-opportunity targets while maintaining call quality.

Skills & qualifications

• Graduate in any discipline; business, marketing, communications or a related background is an advantage.
• Previous experience in telesales, inside sales, business development or customer-facing sales is preferred.
• Strong verbal communication and the confidence to speak with business owners and decision-makers.
• Ability to listen carefully, ask relevant questions and understand a customer’s real requirement before pitching.
• Good follow-up discipline, lead management skills and attention to detail.
• Comfort using CRM tools, spreadsheets, email and common office applications.
• Strong objection-handling, negotiation and consultative selling skills.
• Goal-oriented attitude with the ability to work consistently toward activity and conversion targets.
• Professional, customer-focused communication with a willingness to learn technology and digital marketing offerings.
• Ability to communicate effectively in English and Hindi; additional Indian language proficiency is an advantage.